ERO Software Support
Dedicated help desk for JCP Tax Academy partners — real humans, tracked tickets, and season-ready troubleshooting for your tax software, bank products, and IRS compliance. Available to all tiers as part of the ecosystem.
What The Support Team Handles
Live Help Desk
Real human support for software installation, login issues, e-file rejections, and tax form questions — not a chatbot loop.
Ticket-Based Tracking
Every issue gets a tracked ticket number so nothing falls through the cracks during peak tax season.
ERO & PTIN Guidance
Compliance support for EFIN/PTIN holders — bank enrollments, IRS notices, and preparer best practices.
Software Troubleshooting
Step-by-step resolution for printing, diagnostics, bank product setup, and return transmission errors.
Season-Ready Coverage
Extended hours through filing season so you're never stuck waiting when clients are on the line.
Built For Solo & Bureau
Whether you're a single preparer or running a full Service Bureau, support scales with your volume.
Already A JCP Partner? Get Help Now
Launch the ERO Software Support portal to open a ticket or chat with a live specialist.